Transcender Discount Test Exam Preparation Software Sale
Home-Study Certification Training
HOME-STUDY TRAINING FOR BUSY IT PRO
Home-Study Certification Training videos and exam simulation software.
ITIL Exam: IT Infrastructure Library (ITIL) Training for Exam CERT-EX0-101

ITIL Certification Preparation Software and ITIL Training Videos.

"...The training videos are excellent. The extra information - web site references, tips, techniques, and other general information - really made the difference. The classroom-like presentations are superb. I give this product a high endorsement. "R. Bundy. CTO, Co-Founder. SocalNETug.org

On-Site training for several students  If you have several IT Pros who need to get ITIL certified Contact us now!

ITIL, transcender, transcender exam, transcender test, ITIL transcender download, ITIL online training, ITIL class training,  ITIL certification training, ITIL on-site training, ITIL certification, ITIL resources
The Best Alternative to In-Class Training:
  • Repeat as many times as you want;
  • Full Audio, Video, and Demonstration components;
  • Interactive Hands-on-lab Simulations. Live Mentor. Get answers by chatting with instructor (only $69.00 extra);
  • No annoying students in a class;
  • Schedule at your own pace and time;

  • Those who bought this course also purchased
    Transcender Exam Simulation SoftwareExternal Page or RTEK 2000 ITIL Exam SimulationExternal Page
Shortcuts to:

Save money with IT-Training-Certification.com!

  Save hundred of dollars with RTEK 2000!
Buy Now! for only $275.00!

Retail Price $495.00

On-Site training for several students Understanding ITIL v3: What You Need to Know
Originally created by the Central Computer and Telecommunications Agency (CCTA) of the United Kingdom in the early 1990s, ITIL is a library of books that represent the collected insights of many industry leaders on the subject of how to organize and orchestrate a complex IT infrastructure to achieve best business results. With the recent release of ITIL v3, the library has been updated to reflect leading practices as described by the 10 authors and the ITIL Advisory group of 23 industry experts. How important is ITIL version 3? Important enough to affect business processes and practices across industries.


Course Package:


Learn with Expert:
Robert Brents - Mr. Brents is a successful consultant, speaker, and trainer. He is also the author of "Shoot the Project Manager" and "Frank Sinatra Didn't Move Pianos". Having created both rapid skills transfer for more effective instructor lead training and the 80/20 performance system that helps companies identify vital skills that produce great success have made him a valuable asset to many companies. He is a member of the National Speakers Association and the American Society for Training and Development.

Mr. Brents has nearly 3 decades of experience of developing and delivering programs for businesses, educational facilities, and associations in the US, Canada, and Europe. All of his training is rooted in product experience including work as an IT Manager. Some notable project he has worked on include business process automation reengineering, online transaction process automation, a financial internet for a major university, and a business to business portal for a cellular phone company. In additional to these projects he has worked with companies such as AOL, Bank of America, and Meryl Lynch.

This Course Features:

Save money with RTEK 2000!

  Save hundred of dollars with RTEK 2000!
Buy Now! for only $275.00!

Retail Price $495.00

Course Outline:

What is ITIL?
  • What is ITIL?
  • ITIL and QOS
  • Who's Using ITIL?
  • Benefits of Using ITIL
  • Benefits to the Customer and User
  • Benefits of ITIL to IT
  • Implementation Problems
  • Seven Disciplines of ITIL
  • What Is ITSM?
  • Eleven Practices of ITSM
  • Service Delivery & Service Support
  • ITIL Big Picture
  • Chapter 1 Review

Service Delivery
Service Level Management
  • Goals
  • Roles & Responsibilities
  • Procedures
  • Action Steps
  • Benefits
  • Potential Consequences
Capacity Management
  • Goals
  • Roles & Responsibilities
  • Procedures
  • Action Steps
  • Benefits
  • Potential Consequences
Availability Management
  • Goals
  • Roles & Responsibilities
  • Procedures
  • Action Steps
  • Benefits
  • Potential Consequences
IT Service Continuity Mgmt
  • Goals
  • Roles & Responsibilities
  • Procedures
  • Action Steps
  • Benefits
  • Potential Consequences
Financial Mgmt for IT Service
  • Goals
  • Roles & Responsibilities
  • Procedures
  • Action Steps
  • Benefits
  • Potential Consequences
  • Chapter 2 Review

Service Support
Incident Management
  • Goals
  • Roles & Responsibilities
  • Process Summary
  • Action Steps
  • Benefits for Business
  • Benefits for IT
  • Potential Consequences
Problem Management
  • Introduction
  • Relationship with Incident Management
  • Goals
  • Roles & Responsibilities
  • Procedures
  • Action Steps
  • Benefits
  • Potential Consequences
Configuration Management
  • Key Concepts
  • Goals
  • Roles & Responsibilities
  • Procedures
  • Action Steps
  • Benefits
  • Potential Consequences
Change Management
  • Introduction
  • Goals
  • Roles & Responsibilities
  • Procedures
  • Action Steps
  • Benefits
  • Potential Consequences
Release Management
  • Goals
  • Procedures
  • Action Steps
  • Benefits
  • Potential Consequences
Service Desk
  • Goals
  • Architecture
  • Service Desk Activities
  • Responsibilities
  • Customer Support
  • Incident Classification
  • Incident Completion
  • Service Quality
  • Key Success Factors
  • Quick Wins: Examples
  • Potential Problems
  • Chapter 3 Review

Security Management
  • Introduction
  • Goals
  • Roles & Responsibilities
  • Procedures
  • Action Steps
  • Interface with Other ITSM Disciplines
  • Management Oversight
  • Benefits
  • Potential Consequences
  • Chapter 4 Review

ICT Infrastructure Management
Design and Planning
  • Objectives
  • Inputs
  • Processes
  • Deliverables
  • Roles & Responsibilities
  • Management Processes
Deployment
  • Benefits
  • Costs
  • Possible Problems
  • Roles & Responsibilities
  • Management Processes
  • Design Phase
  • Build Phase
  • Rollout Phase
Operations
  • Management Processes
  • Management of ICT Infrastructure Events
  • Inputs
  • Deliverables
  • Roles & Responsibilities
Technical Support
  • Goals
  • Management Processes
  • Inputs
  • Deliverables
  • Roles & Responsibilities
  • Chapter 5 Review

Applications Management
  • Positioning Of Application Management
  • Managing the Business Value
  • Aligning Business and IT
  • Key Business Drivers
  • Managing the Application "Portfolio"
  • Aligning the Delivery Strategy
  • The Application Management Lifecycle
  • Requirements Phase
  • Design Phase
  • Build Phase
  • Deploy Phase
  • Operate Phase
  • Optimize Phase
  • Roles And Functions
  • Goals and Metrics
  • Benefits of Application Management
  • Potential Consequences
  • Chapter 6 Review

Planning to Implement Service Mgmt
  • Introduction
  • Methodology
  • Optimal State
  • Current State
  • Desired State
  • The Path
  • Milestones
  • Sustaining Momentum
  • Chapter 7 Review

The Business Perspective
  • Overview
  • The Value of IT
  • Value Perspective
  • Business/IT Alignment
  • Understanding the Business Viewpoint
  • Managing Service Provision
  • Roles, Responsibilities & Interfaces
  • Chapter 8 Review
HOME | SIMULATED EXAMS | TRAINING VIDEOS | HANDS-ON LABS | CONTACT US | FAQ | SITE MAP
Copyright © 1999-2009 of IT-Training-Certification.com. All rights reserved. Designed by 800-webdesign.com