ITIL Certification Preparation Software and ITIL Training Videos.

Understanding ITIL v3: What You Need to Know
Originally created by the Central Computer and Telecommunications Agency (CCTA) of the United Kingdom in the early 1990s, ITIL is a library of books that represent the collected insights of many industry leaders on the subject of how to organize and orchestrate a complex IT infrastructure to achieve best business results. With the recent release of ITIL v3, the library has been updated to reflect leading practices as described by the 10 authors and the ITIL Advisory group of 23 industry experts. How important is ITIL version 3? Important enough to affect business processes and practices across industries.

Robert Brents - Mr. Brents is a successful consultant, speaker, and trainer. He is also the author of "Shoot the Project Manager" and "Frank Sinatra Didn't Move Pianos". Having created both rapid skills transfer for more effective instructor lead training and the 80/20 performance system that helps companies identify vital skills that produce great success have made him a valuable asset to many companies. He is a member of the National Speakers Association and the American Society for Training and Development.

Mr. Brents has nearly 3 decades of experience of developing and delivering programs for businesses, educational facilities, and associations in the US, Canada, and Europe. All of his training is rooted in product experience including work as an IT Manager. Some notable project he has worked on include business process automation reengineering, online transaction process automation, a financial internet for a major university, and a business to business portal for a cellular phone company. In additional to these projects he has worked with companies such as AOL, Bank of America, and Meryl Lynch.

  
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